The government is set to introduce a WhatsApp-based system that will allow Ghanaians to report power outages directly, enabling faster response from technical teams and reducing reliance on traditional call centres.
Minister for Energy and Green Transition, John Abdulai Jinapor, announced the initiative, saying it forms part of broader efforts to improve service delivery in the electricity sector through digital innovation.
Speaking on the final day of the President’s resetting tour of the Northern Region, Dr. Jinapor stated that the platform will let consumers bypass long call lines by simply sending a WhatsApp message with their location when they experience an outage.
“We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time,” he said.
The minister added that the move is aimed at eliminating delays associated with conventional reporting methods and strengthening communication between power providers and consumers.
“We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication,” Dr. Jinapor emphasised.