The Minister for Energy and Green Transition, John Jinapor, has issued a warning that poor service delivery and delays in responding to power outages at some district offices of the Electricity Company of Ghana (ECG) could lead to a major organisational shake-up.
Speaking to journalists on Tuesday, April 14, Mr Jinapor expressed dissatisfaction with the level of responsiveness in certain districts, describing the situation as unacceptable.
While commending the overall efforts of the ECG, the Minister noted that some district offices were falling short, particularly in addressing customer complaints regarding electricity disruptions.
“I also get reports of where, in some particular districts, the level of responsiveness is not encouraging. Generally, I know you are doing a good job, but there are some isolated cases where I must be frank. As a minister, I am not happy,” he said.
Mr Jinapor disclosed that he has directed the Managing Director of the ECG to conduct an internal review of the affected districts to identify lapses and implement immediate corrective measures.
He cautioned that failure to improve service delivery could force the government to effect significant changes within the organisation.
“If it means that we should do a shake-up like any other organisation, we would have to do a shake-up, but don’t let us get there,” the Minister warned.
Mr Jinapor urged staff of the ECG to take their responsibilities seriously and improve their responsiveness to ensure reliable electricity supply to consumers.
“You have a duty, you have your work cut out for you, so please let’s do that,” he added.
The warning comes amid growing public complaints about power outages and slow response times by the power distributor in various parts of the country.