The Ministry of Energy and Green Transition has directed the Electricity Company of Ghana (ECG) to immediately investigate widespread consumer complaints regarding the unusually rapid depletion of prepaid electricity credit.
In a post on X, the Ministry’s Spokesperson, Richmond Rockson, confirmed that the sector Minister, Dr. John Abdulai Jinapor, has taken serious note of the growing concerns being raised by customers nationwide.
According to Rockson, the Minister has instructed ECG management to thoroughly probe the matter and submit a detailed report within seven days to inform appropriate follow-up actions.
“The Minister of Energy and Green Transition Hon. Dr. John Abdulai Jinapor has taken notice of these complaints and has directed ECG to investigate and provide a report to him within 7 days for further action,” he stated.
The complaints, which have gained significant traction on social media and other platforms in recent days, centre on prepaid meters seemingly consuming credit at a faster-than-normal rate, leaving many households and businesses without power sooner than expected despite no apparent change in usage patterns.
The directive comes amid ongoing efforts by the government to improve service delivery in the power sector and address customer dissatisfaction with billing and metering systems.
The Ministry emphasised that the probe is intended to establish the root causes of the reported anomalies, whether technical, operational, or otherwise, and to ensure transparency and fairness for electricity consumers.