The Ministry of Communications has launched the Integrated Courier and Logistics Management System – Ghana (iCOLMS-GH), a digital platform aimed at regulating and streamlining the country’s booming courier and logistics sector.
The launch, which took place in Cantonments on Thursday, March 12, 2026, was led by the Minister for Communication, Digital Technology and Innovations, Samuel Nartey George.
According to the minister, iCOLMS-GH fulfils a government commitment made after a disruptive enforcement operation in August 2025, during which hundreds of motorbikes belonging to courier operators were seized in a joint exercise by the Postal and Courier Services Regulatory Commission (PCSRC) and the Ghana Police Service.
The government halted the crackdown to allow for the development of a user-friendly digital solution that would enable operators to regularise their operations without losing their livelihoods.
Sam George emphasised that the courier and logistics industry has become a vital pillar of Ghana’s digital economy, facilitating connections between businesses and consumers nationwide.
However, the surge in e-commerce has highlighted significant regulatory gaps, including the rise of unregistered operators whose practices harm legitimate businesses and undermine public confidence in delivery services.
The new platform introduces a completely digital, paperless licensing system, allowing courier companies and individual riders to apply for licences, renew them, and verify their regulatory status online.
It integrates with national databases such as Ghana.GOV and the National Identification Authority, with future links planned to the Ghana Police Service’s Traffitech-GH system to enhance verification and real-time compliance monitoring.
The minister highlighted that iCOLMS-GH will enable the public to check the legitimacy of courier companies and riders before handing over valuable items for delivery. It also equips regulators with tools for ongoing oversight to uphold safety and industry standards.
Sam George described iCOLMS certification as a “badge of professionalism and accountability” and called on operators to adopt the platform promptly.
“For the consumer, security – the currency of e-commerce – is what this digital platform guarantees. By means of the iCOLMS-GH portal, every member of the public is empowered to verify the regulatory status of a courier company or rider before entrusting them with their item of value,” he stated.
The minister announced a 19-day grace period for registration, effective from March 12 to March 31, 2026. During this moratorium, enforcement actions are suspended.
Starting April 1, 2026, the Ghana Police Service and PCSRC task forces will resume strict nationwide enforcement against non-compliant operators.
“All existing courier companies also have that same period within which to onboard and integrate their systems with the iCOLMS-GH digital platform. Failure to comply will attract various regulatory sanctions. This time, however, there will be no excuses. The system is live, the process is digital, and there shall be enforcement,” he warned.
Operators are urged to register via the PCSRC portal at www.pcsrc.gov.gh, by dialling the USSD code *928*007#, or by sending “Hi” to the WhatsApp line 0596111611 for guidance on seamless registration.
The initiative is expected to restore trust, enhance safety, and foster a more professional and accountable logistics ecosystem in support of Ghana’s growing digital economy.